Joyride MTB respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Joyride MTB collects, uses, stores and manages personal information when you interact with our website, services, events and programs. By using the Joyride MTB website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
We may collect personal information when you interact with Joyride MTB, including when you:
Information collected may include your name, email address, phone number, age or date of birth, emergency contact information, membership information, booking and event details, and other information reasonably required to provide our services. Where a participant is under 18, we may also collect information relating to their parent or guardian. Payment information may be processed through third-party payment or booking providers. Joyride MTB does not necessarily directly store complete payment card information.
When you visit our website, certain information may be collected automatically, including your IP address, device and browser information, pages visited, time spent on the website, referring websites or links, and general website usage and interaction data. We may use website analytics and tracking technologies, including cookies, to understand how visitors use our website, improve its performance and measure the effectiveness of our marketing.
Joyride MTB may use personal information to manage memberships and customer accounts; process bookings, registrations and event entries; deliver coaching, racing, Club and other services; communicate important information relating to bookings, memberships or events; respond to enquiries and provide customer support; manage event safety and participant administration; provide membership benefits and partner offers; send news, event announcements, promotions and marketing where permitted; improve our website, services and customer experience; analyse participation, website usage and business performance; and meet legal, insurance, safety and regulatory requirements. We will only use personal information for purposes reasonably connected with Joyride MTB's operations or where otherwise permitted or required by law.
Joyride MTB does not sell your personal information. We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. This may include website, hosting and technology providers; payment processors; booking and event registration platforms; email and communication providers; event timing, sanctioning or administration organisations; insurers, medical providers or emergency services where necessary; contractors and service providers assisting Joyride MTB; and government authorities or regulators where required by law. Where possible, we only provide third parties with the information reasonably necessary for them to perform their services. We may also use aggregated or anonymised information for analytics, reporting, sponsorship and commercial purposes where that information does not identify individual participants or customers.
Joyride MTB events, coaching activities and other programs may be photographed or filmed. Images and video captured at our activities may be used for legitimate promotional and editorial purposes, including on Joyride MTB websites, social media, advertising, event coverage and other marketing materials. Where specific consent is legally required, particularly in relation to minors or particular uses of identifiable imagery, Joyride MTB will seek the appropriate consent.
Our website may use cookies and similar technologies to remember preferences and account information, improve website functionality, understand website traffic and visitor behaviour, measure advertising and marketing performance, and improve our services and website experience. You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Joyride MTB may send you relevant information about events, memberships, coaching, promotions, offers and other activities where you have consented or where otherwise permitted by law. You can unsubscribe from non-essential marketing emails at any time by using the unsubscribe link contained within the email or by contacting us. Essential communications relating to an active booking, event entry, membership or account may still be sent where necessary to provide the service.
Joyride MTB takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. Personal information may be stored through Joyride MTB's website and trusted third-party platforms used to operate our business. While we take reasonable precautions to protect information, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Users are responsible for keeping their account passwords and login credentials confidential.
You may contact Joyride MTB to request access to personal information we hold about you or to request that incorrect information be updated. You may also request deletion of your personal information. In some circumstances, Joyride MTB may need to retain certain records for legitimate business, safety, insurance, taxation or legal purposes.
Many Joyride MTB activities involve junior participants. Where personal information relating to children or young people is collected, we take reasonable steps to ensure it is collected and used appropriately. Where required, information and consent may be obtained from a parent or legal guardian. Information relating to junior participants may be used for purposes including event registration, coaching administration, safety, emergency contact and participation records.
The Joyride MTB website may contain links to or integrate with third-party websites and services, including booking, membership, payment, event registration and social media platforms. These third parties operate under their own privacy policies and practices. Joyride MTB is not responsible for the privacy practices of external websites or services.
Joyride MTB may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements. The latest version will be published on the Joyride MTB website with the date of the most recent update.
If you have a question, concern or request regarding your personal information or this Privacy Policy, please contact: Joyride MTB — support@joyridemtb.com.au.
